Cloudtalk

About cloudtalk

CloudTalk is a smart cloud-based contact center solution that offers superb customer support to your clients. 

 

CloudTalk integrates seamlessly to your existing helpdesk, e-commerce or CRM solutions which will boost productivity and satisfaction of your clients.

cloudtalk logo

cloudtalk features

voice features

Call Queuing

voicemail

Toll-free numbers

Business hours

Internal phone number tags

Call recording

Number porting

Short Numbers

SMS/Text Messages

conference calls

internal calls/extensions

International numbers

Fax to Email

Personalized Greetings & Music

Call Masking

intelligent call routing

Call Flow Designer

Skills-based Routing

Ring groups

VIP Queues

Automated Call Distribution

Preferred agent

Call Forwarding (Call Redirection)

Interactive Voice Response

Automatic outbound caller ID

Caller-based routing

outbound call center features

Click to Call

Callback

Real-time customer card

Predictive dialer

Campaigns

Smart dialer

Power Dialer

Call tagging

Transfer

Custom fields

Blacklist

Warm transfer

Agent Status

Smart detection of resolved missed calls

Call notes

Ring on speakers

After call work (ACW)

Speech to text

Desktop notifications

Contact Tags

integrations

Simple integrations

Shared contacts

Workflow Automation

API

Create tasks directly from CloudTalk

SQL Exporter

Contact history

Caller ID

statistics and monitoring

Call statistics

Real-time dashboard

Custom reporting

Call monitoring

Wallboard

Agent reporting

Emotion analytics

utilities

Security

Multi-language phone

Online user management

Google Single Sign-On (SSO)

Responsive web admin

Unlimited concurrent calls

satisfy your clients' needs and boost your productivity

Wezana Solutions helps you to:

cloudtalk consulting

We analyze your business, define how to use CloudTalk effectively, and suggest other ways for adoption.

cloudtalk implementation

We implement CloudTalk to offer solutions of Apps and features you should use.

cloudtalk training

We customize CloudTalk for your business to help you achieve your daily tasks with ease.

cloudtalk integration

We integrate CloudTalk for smoother user experience.

cloudtalk support

We perform routine checks on your CloudTalk Dashboard to ensure efficiency in your business

all-round cloud computing

Provide all-round cloud computing services to ensure a lasting framework.

Get started with CloudTalk Today!

We Would Be Happy To Meet You And Learn All About Your Business