Routine administration. We configure Salesforce solutions to meet the users’ needs of daily functionalities such as automated workflows, reports, and installation of apps.
Data administration. We export and import data so as to clean data that is already stored and remove any duplicates or data that may be wrongly added.
24/7 System monitoring. We check for errors in Salesforce performance and fix them so as to prevent critical performance issues.
Monthly health checks. We check for inefficiencies in the Salesforce platform and optimize monthly for best performance.
User help desk. We answer questions that help our clients in their day-to-day activities so that they may go about their business seamlessly.
Troubleshooting. We promptly react to complex performance/security/other Salesforce issues, which need to be fixed on the code level
System evolution. We implement enhancements, including substantial ones, to a Salesforce solution according to change requests and modify default functionality quickly and with no impact to current business operations in Salesforce.
The total cost of support service charged comprises of:
We are transparent about the work we do but you could engage in our effectiveness using KPIs such as:
Perform the daily routines and the monthly health checks of the Salesforce platform as agreed with the client.
Perform analysis according to client’s needs, recommend solutions and customize their Salesforce platform.
Provide quarterly reports on assessments performed on the client’s Salesforce platform to help them improve.
Wezana Solutions would like to convert these Salesforce support challenges to milestones that would impact your organization positively.